Account

Privacy Policy

Last updated: February 20, 2026

1. Introduction

Sveltplace ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. This policy is in compliance with the Nigeria Data Protection Act (NDPA) 2023.

2. Data We Collect

Information You Provide

  • Account information: Name, email address, phone number when you create an account
  • Order information: Shipping address, billing details, order history
  • Communication: Messages, reviews, and feedback you send us

Information Collected Automatically

  • Device information: Browser type, operating system, IP address
  • Usage data: Pages visited, time spent, referral source (only with your consent)
  • Cookies: Essential cookies for site functionality; analytics cookies only with consent

3. How We Use Your Data

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and products (with your consent for analytics)
  • Prevent fraud and secure transactions

4. Data Protection

Your data is protected using industry-standard encryption (SSL/TLS). Payment data is processed securely by our payment partners (Paystack, Flutterwave) — we never store card details on our servers, ensuring PCI-DSS compliance.

5. Third-Party Data Sharing

We share your data only with:

  • Payment processors: Paystack, Flutterwave (for transaction processing)
  • Shipping partners: For order delivery
  • Analytics: Google Analytics (only with your consent)

We never sell your personal data to third parties.

6. Your Rights

Under the NDPA 2023, you have the right to:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request your data in a machine-readable format
  • Withdraw consent: Opt out of analytics and marketing at any time

To exercise any of these rights, email us at hello@support.sveltplace.com.

7. Data Breach Notification

In the event of a data breach that affects your personal data, we will notify you and the relevant authorities within 72 hours of becoming aware of the breach, as required by the NDPA 2023.

8. Cookies

We use essential cookies for site functionality (cart, authentication). Analytics cookies (Google Analytics) are only activated after you consent via our cookie banner. You can change your preference at any time in your browser settings.

9. Contact Us

For questions about this privacy policy or your data, contact us: